Role Overview
The Customer Success Manager will work with healthcare professionals to ensure adoption of Lifen solutions, efficiency of installation and training processes, and client usage and satisfaction in the long term. The role will have a direct and measurable impact on the ground, with the possibility of taking responsibilities and collaborating with internal Lifen teams.
What You Will Do
The main missions of the Customer Success Manager include ensuring adoption of Lifen solutions, efficiency of installation and training processes, client usage and satisfaction in the long term, and analyzing usage metrics and identifying opportunities for improvement.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in Customer Success, project management, or consulting, with experience in SaaS startups or the healthcare sector being a plus. The candidate should have mastery of monitoring and data analysis tools, ability to structure accompaniment processes, and strong writing skills and synthesis spirit.
Requirements
- 2+ years in Customer Success, project management, or consulting
- Experience in SaaS startup or healthcare sector
- Mastery of monitoring and data analysis tools
- Ability to structure accompaniment processes
- Strong writing skills and synthesis spirit
Benefits
- Hybrid work mode: Commuter (2 days/week at the office)
- Swile card with 9€/day with employer
- Health insurance including alternative medicine and mental health support
- 30€/month for concerts, Deezer subscriptions
- BSPCE for all permanent employees
- Perspectives of evolution in a scale-up
- 100% coverage of maternity and parental leave
- 5 days sick children per year
- 1 offsite per semester and per team
- 1 global Lifen offsite per year
- Monthly company event
- Transparent and graduated remuneration policy
To apply for this job please visit linkedin.com.
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