Customer Operations & Process Excellence Specialist

Role Overview

Lead and train a team who perform customer service duties such as processing customer orders, verifying inventory and product availability, and handling customer inquiries in a timely manner for both internal and external customers.

What You Will Do

Plan, assign and direct the work of a customer care team, ensure timely customer follow-up on all issues or concerns, and communicate concerns and route reports to appropriate team members.

Why It Might Be a Fit

This is an excellent position to begin your career path within Lineage, with opportunities for greater responsibilities and promotions.

Requirements

• 2 years customer service experience in a warehouse and/or logistics environment
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Excellent organizational skills, including the ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• Basic math skills
• Demonstrated phone and email skills
• Must be able to lift a minimum of 20 lbs.; weight may be more dependent upon facility
• Ability to work a flexible work schedule and shift, including weekends if needed

Benefits

• Medical, dental, and basic life and disability insurance benefits
• RRSP matching
• Paid time off