Customer Success Manager – LinkedIn Talent Solutions

Role Overview

The Customer Success Manager will drive the adoption of LinkedIn’s products within clients and help our solutions become a mission-critical part of their talent acquisition strategy. The role will partner closely with Account Managers to ensure LinkedIn customers achieve a significant return and feel successful with their LinkedIn investment.

What You Will Do

The CSM will partner with the account team to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. They will agree on business objectives and goals with customers, build measurable success plans, and set the cadence of communication to deliver ROI and operational reviews.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, or Talent Management. They will have a BS/BA degree from a 4-year college or university and experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value.

Requirements

• 5+ years of experience in Consulting, Customer Success, Account Management, Customer Education/Training, Sales, Project Management, or Talent Management
• BS/BA degree from a 4-year college or university
• Experience in understanding and aligning to customer objectives, building relationships across multiple stakeholders, to drive value
• Proficient in CRM (Dynamics) & Microsoft Office (Outlook, Excel, Word, and PowerPoint)
• Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up

Benefits

• Dental insurance
• Vision insurance
• India Disability Policy