Senior Customer Success Manager – Learning

Role Overview

The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Learning Solutions.

What You Will Do

Drive Customer Success & Retention, Act as a Strategic Advisor, Deliver Insights & Best Practices, Champion AI-Powered Enablement, Monitor & Optimize Engagement, Collaborate Cross-Functionally, Drive Measurable Outcomes.

Why It Might Be a Fit

The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding, adoption and engagement on LinkedIn Learning products and solutions.

Requirements

• 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Experience in learning, e-learning, organisational L&D or other applicable talent experience
• Business Fluency in English
• Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Proficient organization, project management, and time management skills
• Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
• Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
• Proficient understanding of Sales concepts and Software as a Service
• Bachelor’s degree or equivalent practical experience

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• 401(k) match
• Stock options
• Equity
• Paid holidays
• Vacation time
• Sick leave
• Flexible work arrangements
• Professional development opportunities
• Wellness programs
• Employee assistance program
• Life insurance
• Disability insurance