Role Overview
The Senior Customer Success Manager will partner with Account Directors to ensure LinkedIn Enterprise Customers achieve a significant return on investment and feel successful with their LinkedIn Sales solution. The role involves liaising with key stakeholders to plan and drive social selling programs, taking a consultative and prescriptive approach to customers.
What You Will Do
Responsibilities include developing and executing customer success plans, acting as a trusted advisor to key customer stakeholders, and mitigating churn by tracking customer activity and creating custom plans for accounts at risk.
Why It Might Be a Fit
The ideal candidate will have 4+ years of experience in a Customer Success/Sales and/or Management Consultancy role, with strong knowledge of the Customer Success Industry and the ability to understand customer business objectives and challenges.
Requirements
- 4+ years working in a Customer Success/Sales and/or Management Consultancy role
- Fluent German and English Language Skills
- Strong knowledge of the Customer Success Industry
- Ability to understand customer’s business objectives and challenges
- Establish and grow trusted relationships with internal stakeholders and clients
- Experience presenting to large audiences
- Experience implementing change management best practices
- Experience driving large scale global deployments
- Excellent organizational, project management, consulting and time management skills
- Experience analyzing data, trends and client information
- Proficient in Salesforce & Microsoft Office
To apply for this job please visit jobs.smartrecruiters.com.
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