Customer Operations Specialist

Role Overview

The Customer Operations Specialist serves as the operational hub of a Site & Facility Services branch office while playing a direct role in delivering an exceptional customer experience. This position combines customer service, scheduling coordination, dispatch support, administrative operations, billing support, vendor coordination, and branch office administration to ensure customers feel heard, informed, supported, and confident in our responsiveness and professionalism.

What You Will Do

Serve as the primary administrative coordinator for daily branch operations, ensuring accurate communication, documentation, and follow-through between customers, technicians, vendors, and branch leadership. Professinally answer incoming customer calls, emails, and customer portal requests.

Why It Might Be a Fit

Must have the ability to prioritize, organize, and multitask. Must maintain a professional appearance and demeanor. Must have the ability to deal with stress, multiple phone calls, problem solving, and project time lines.

Requirements

• High School diploma or equivalent.
• Two (2+) plus years of experience in customer service, dispatch, administrative, or branch operations experience.
• A working knowledge of Microsoft Office Suite of products including Outlook, Word, and Excel.
• Previous experience with billing, scheduling, and field service operations (Preferred)
• A working knowledge of Microsoft Dynamics 365 (Preferred)
• A working knowledge of ServiceTitan (Preferred)
• A working knowledge of QuickBooks (Preferred)

Benefits

• Weekly pay with available overtime