Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you’ll play a key role in ensuring small and mid-sized law firms get real value from Litera. You’ll partner with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support.

What You Will Do

Guide customers through onboarding, shape success plans, turn usage data into proactive action, uncover new opportunities, serve as the customer’s voice internally, and lead a consistent cadence of onboarding milestones and business review presentations.

Why It Might Be a Fit

This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one. You’ll have the opportunity to work with a global team, drive growth, and be at the intersection of legal technology, customer outcomes, and cutting-edge AI.

Requirements

• A genuine passion for customer success and delivering excellence
• Strong presentation, oral, and written communication skills
• Ability to listen, empathize, and understand the needs of professional services clients
• Highly adaptable with quick, inquisitive thinking in a fast-changing environment

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401k or retirement plan
• Paid time off
• Commission on performance