Customer Operations Specialist

Role Overview

This is a full-time, permanent role based in the Isle of Man, where you’ll work as a Customer Operations Specialist in the Client Delivery team. You’ll support customers through key onboarding, servicing, and account maintenance journeys, ensuring requests are handled from start to finish.

What You Will Do

You’ll work collaboratively across Client Delivery to resolve queries and deliver the right customer outcomes, use digital tools and systems confidently to manage work, track progress, and support efficient processing, and identify opportunities to simplify processes, improve customer experience, and support continuous improvement activity.

Why It Might Be a Fit

We’re looking for someone who enjoys solving problems, taking ownership, and continuously looking for ways to improve customer experiences. You’ll have the opportunity to build broad operational experience while helping deliver outstanding service to customers across a variety of journeys.

Requirements

• Experience in a customer service, operational or administrative role, ideally gained over at least 12 months
• Strong organisational skills with the ability to manage competing priorities and follow tasks through to completion
• High attention to detail, with the ability to complete work accurately and in line with procedures
• Confidence using technology, digital tools, and multiple systems to manage customer or operational activity
• Strong communication and teamwork skills, with the ability to work well across different teams
• Ability to take ownership of customer queries, solve problems, and escalate where appropriate

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies