Customer Success Manager

Role Overview

Loadsmart is a growth-stage technology company seeking a Customer Success Manager to optimize top talent at our growing company. We are seeking an innovative, agile, data-oriented CS enthusiast who thrives in a dynamic and fast-paced global company.

What You Will Do

Manage a customer portfolio, ensuring high levels of satisfaction, enabling and educating users, expanding our wallet share with them over time, ensuring contract renewals and customer retention, and building strong relationships with clients.

Why It Might Be a Fit

You will be directly responsible for monitoring your customers’ life cycle and will also actively contribute to building and strengthening our customers’ journey, focusing on the delivery of the best possible experience.

Requirements

• 2+ years of experience as a Customer Success Analyst or Account Manager for SaaS products
• Proven track record of working in a customer-facing role
• Excellent English language skills
• Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations
• Customer-oriented: genuine interest in the customer’s business and in what the customer says and expects
• Problem-solving: ability to clearly define and deliver technical solutions that drive customer satisfaction and business results
• Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers
• Influence: ability to map customers’ internal political environment and to positively influence the decision-making process
• Data analysis: ability to understand and interpret data with a focus on generating insights
• Results-oriented: ability to understand the goal, keep yourself motivated and consistently keep focusing on the outcome, no matter the obstacles
• High technical aptitude and overall understanding of technology
• Experience with CRM, preferably Salesforce, is a plus

Benefits

• Competitive base salaries
• Extremely competitive Equity package
• Loadie Time Off – PTO and sick days without a limit

Tagged as: Data Analysis, Salesforce