Role Overview
The Customer Success Manager will play a key role in helping customers succeed with cutting-edge robotics technology. They will partner with customers and teams across Locus Robotics to drive adoption, solve challenges, strengthen relationships, and deliver an exceptional customer experience.
What You Will Do
Responsibilities include overseeing daily customer site operations, proactively addressing challenges, ensuring a seamless, high-quality experience, and driving continuous improvement and customer satisfaction.
Why It Might Be a Fit
The ideal candidate will combine strong project management, training, leadership, and relationship-building skills with a passion for customer success.
Requirements
- Bachelor’s Degree in Computer Science, Engineering, CIS or a related technical field
- 5+ years’ hands-on experience with 3PL, Warehouse, or logistics operations
- Knowledge of networking and network technology, such as routers, WIFI, switches, and firewalls
- Ability to communicate technical/complex information both verbally and in writing
- Strong ability to manage multiple priorities and respond effectively to urgent or high-pressure situations
- Knowledge of and interest in diverse technical topics, including software, hardware, and robotics
- Self-motivated and able to solve problems independently and in customer settings
- Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization
Benefits
- Bonus
- Equity
To apply for this job please visit job-boards.greenhouse.io.
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