Digital Customer Enablement Manager

Role Overview

We are looking for a passionate and customer-centric Digital Customer Enablement Manager to design and own the end-to-end digital customer journey, from sign-up through onboarding, adoption and renewal.

What You Will Do

As a Digital Customer Enablement Manager, you will design and own the end-to-end digital customer journey, define and maintain the segmentation model, build and run automation layers, and own suppression logic and comms calendar.

Why It Might Be a Fit

This will be a great opportunity for you if you want to build a function from the ground up, shape how care professionals experience a product, and work across CS, Engineering, RevOps, and Marketing in a lean, growth-stage SaaS business.

Requirements

• Experience building lifecycle or digital customer programmes in a B2B SaaS business
• Hands-on confidence with HubSpot workflows and Intercom or a close equivalent
• Comfort with product and behavioural data
• A systems and journeys mindset
• The ability to work without an existing playbook and build structure from scratch

Benefits

• Dental insurance
• Vision insurance
• Salary range £55-60K
• Bonus points for experience with other lifecycle or in-app tools