Customer Success Manager – MLS & Associations

Role Overview

As a Customer Success Manager at Lone Wolf, you will own the ongoing success of a portfolio of MLS and Association customers, helping them achieve meaningful business outcomes through our solutions. You will serve as a trusted advisor, customer advocate, and internal orchestrator across the post-sale journey.

What You Will Do

You will develop a deep understanding of each customer’s business, priorities, workflows, stakeholders, and desired outcomes, translate those objectives into clear success criteria, and guide customers toward the workflows and behaviors that will help them realize greater value from Lone Wolf solutions.

Why It Might Be a Fit

Our MLS and Association customers serve thousands of real estate professionals, and their success is measured by their organizational health and the value they deliver to their members. You will work with executive leaders, staff, and board members to align our solutions to their strategic priorities.

Requirements

• Customer-first mindset with a passion for driving customer outcomes and delivering value through every interaction
• 3+ years of experience in a customer-facing Success role (Customer Success, Account Management, or similar) in a SaaS environment
• Demonstrated ability to understand customer business needs and connect software adoption to measurable outcomes
• Strong consultative skills, including discovery, active listening, problem diagnosis, and the ability to guide or challenge customers constructively
• Experience managing a portfolio of customers with competing priorities, risks, and deadlines
• Executive presence and comfort engaging senior leaders and presenting to boards, committees, or other group audiences
• A vocal team player and emerging leader: you speak up, contribute ideas, and help lift the team through positivity, initiative, and knowledge-sharing
• Strong written and verbal communication skills: you know how to simplify complex topics and tailor your message to your audience
• Solid problem-solving skills and a proactive approach to managing customer needs and resolving issues
• Collaborative and resourceful: you know when to own it and when to loop in teammates or other departments
• A keen interest in technology and helping customers adopt software to improve their business