Customer Experience Specialist

Role Overview

As a Customer Experience Specialist, you will be part of a team supporting and serving customers and clients through inbound and outbound calls. You will be expected to demonstrate a resourceful and quick thinking mindset that will assist with callers and answer questions in a concise manner.

What You Will Do

You will provide an exceptional and committed customer experience to our users through phone, email, and chat support. You will also update customer information in the system during and after each correspondence.

Why It Might Be a Fit

You will have the opportunity to work with a team to identify opportunities to improve processes, products, and services. You will also be able to participate in learning opportunities for process improvements, time management, and technology skills.

Requirements

• High School Diploma or GED
• Previous 2-3 years of call center experience
• Naturally positive, helpful, and courteous attitude
• Willingness to assist with client’s needs
• Demonstrable patience and attentiveness in all communication and interactions
• Exceptional verbal and written communication skills
• Detail-oriented with strong organizational skills
• Ability to think critically and creatively in order to proactively and independently solve problems
• General math skills
• Excellent Microsoft Word / Excel / Outlook Software Skills

Benefits

• 40 hours per week plus one to two Saturdays per month
• Some regional travel required