Associate Customer Success Manager

Role Overview

The Associate Customer Success Manager connects clients to LSEG’s portfolio of products and solutions, ensuring customers unleash the full power of Refinitiv by discovering and implementing workflow capabilities.

What You Will Do

Responsibilities include partnering with clients to define business outcomes, delivering educational activities, demonstrating and educating new customers, and ensuring customers derive maximum value from their investment.

Why It Might Be a Fit

To be successful, one must have adoption/usage of solutions, customer satisfaction, execution of education campaigns, retention & revenue growth, proactive customer engagement, and escalation and risk mitigation management.

Requirements

• Bachelor’s degree in Finance, Economics, Accounting or Computer Engineering
• Collaborative, effective communicator, strong presentation skills, and a customer first attitude
• Strong project management, technical and problem-solving skills
• Passion for the financial markets, and Customer Success discipline
• Skilled in Microsoft Office applications and interest in Python

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives