Senior Associate Customer Success Manager

Role Overview

We’re looking for a Customer Success Manager to drive adoption, retention, and renewal outcomes across a portfolio of strategic financial services accounts. Acting as a trusted advisor, you’ll help clients realise measurable value from our Data & Feeds solutions — while building executive relationships and partnering across Account Management, Product, and Content teams.

What You Will Do

Drive customer adoption, retention, and renewals across a portfolio of strategic accounts. Build trusted-advisor relationships with executive and senior stakeholders, from technical teams to C-suite. Monitor customer health, usage trends, and renewal signals to proactively manage risk.

Why It Might Be a Fit

The ideal candidate is commercially minded, customer-focused, and highly proactive. They are capable of balancing strategic relationship management with data-driven decision-making, can anticipate risk before it materialises, and are motivated by delivering measurable customer outcomes.

Requirements

• Proven experience in Customer Success, Strategic Account Management, or Enterprise Relationship Management.
• A track record managing strategic portfolios with accountability for retention and renewals.
• Strong commercial acumen — comfortable analysing revenue, usage, and customer health metrics.
• Executive stakeholder management, presentation, and facilitation skills.
• Experience in financial markets, financial data, or fintech, AI tools is essential.
• Market Knowledge (Essential): Strong understanding of South African and broader Middle East & Africa (MEA) financial markets.

Benefits

• Hybrid and flexible working arrangements.
• A welcoming, inclusive culture backed by Employee Networks.
• A competitive referral bonus program.
• Access to private healthcare, wellness support, and pension contributions.
• Professional development opportunities and learning resources.
• Paid volunteer time to support causes that matter to you.
• A team that values your input and supports your goals.

Tagged as: Data Analysis