Role Overview
The Customer Experience Consultant will play an important role in creating a welcoming environment and delivering the exceptional experience expected from the Mercedes-Benz brand.
What You Will Do
Ensure customers receive an exceptional experience from arrival through to departure, answer incoming calls, coordinate customer appointments, and support the Sales and Service teams with administrative tasks.
Why It Might Be a Fit
The ideal candidate will have previous experience in customer service, hospitality, reception, or a similar customer-facing role, with excellent communication and interpersonal skills.
Requirements
- Previous experience in customer service, hospitality, reception, or a similar customer-facing role
- Professional presentation and a warm, approachable manner
- Excellent communication and interpersonal skills
- A genuine passion for delivering exceptional customer experiences
- Ability to prioritise tasks in a busy, fast-paced environment
- Confidence working both independently and as part of a team
- A positive, proactive and solutions-focused attitude
Benefits
- Competitive remuneration
- A 12-month fixed-term opportunity
- Full-time opportunity, including Saturdays, with one rostered day off during the week
- Supportive and dynamic working environment
- Comprehensive training and ongoing development
- Sundays closed, supporting a better work-life balance
To apply for this job please visit linkedin.com.
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