Customer Success Manager – Government Sector

Role Overview

The Customer Success Manager will focus on government and public sector entities, partnering closely with stakeholders to ensure long-term value realization, adoption, and trust. The role requires a strong understanding of structure, stakeholder alignment, and high service standards in public sector environments.

What You Will Do

The Customer Success Manager will learn Lucidya’s products, educate customers on services, bridge the gap between onboarding and gaining value, find ways to keep clients engaged, and identify opportunities to up/cross-sell.

Why It Might Be a Fit

The ideal candidate will be proactive, tech-savvy, and customer-centric, with 3-5 years of experience in a similar role. They will be comfortable interacting with clients face-to-face and forming strong relationships.

Requirements

• 3-5 years of experience in a similar role
• Deep understanding of B2B SaaS
• Bi-lingual (Arabic and English)
• Tech-savvy, comfortable navigating CRM tools (HubSpot) and Customer Success Platforms (ChurnZero)
• Strong communication skills, able to explain technical terms to a 5-year-old
• Saudi National (due to the nature of government-sector engagement)