Customer Success Manager, Automotive

Role Overview

Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth. This CSM will support a mix of automotive and industrial customers.

What You Will Do

The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as an advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from Lumafield’s products.

Why It Might Be a Fit

The CSM will require technical depth to understand engineering analyses and manufacturing processes, as well as business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.

Requirements

• B.S. degree in Engineering
• 10+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management
• Experience working in automotive or industrial manufacturing
• Experience at an automotive OEM or Tier 1 supplier is strongly preferred; strong experience with manufactured B2B industrial products is also relevant
• Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems
• Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
• Excellent verbal and written communication skills that flex to be effective across levels of an organization
• Commercial business exposure and interest, including understanding of budget cycles and planning
• Ability to independently create and deliver executive-level presentations
• Extremely organized and ready to dive head first into a rapidly scaling startup environment

Benefits

• Competitive cash and equity compensation
• Health & wellness stipend
• 401k
• Parental leave
• Flexible PTO
• Commuter benefits
• Company wide events