Customer Success Manager

Role Overview

This role is for someone who wants to take the next step in customer success, account management, or sales, ideally in the SaaS field, with 1-2 years of experience. The central key performance indicator is the net revenue retention of your portfolio. You think commercially and recognize growth potential, but can also de-escalate and prevent churn.

What You Will Do

You will be responsible for your own book of business with prominent enterprise customers, drive renewals, recognize expansion potential, and establish access to relevant stakeholders. You will also conduct strategic account reviews, become a trusted advisor to your customers, and recognize risks early to prevent churn.

Why It Might Be a Fit

You will have a strong existing portfolio with strong brands that is just waiting to be expanded. You will work on a product that makes a real difference every day, and have a commercial sense to recognize expansion and growth opportunities in your portfolio.

Requirements

• German language skills at C2 level
• secure English language skills in writing and speaking
• 1-2 years of experience in B2B customer success, account management, or sales, ideally in the SaaS field
• commercial sense to recognize expansion and growth opportunities
• ability to de-escalate and prevent churn
• strategic thinking and planning
• ability to communicate effectively and work well in a team

Benefits

• personal portfolio of established customers
• variable component with revenue participation
• international customer base
• modern office in the heart of Berlin-Mitte
• annual learning budget of €500
• additional financial incentives
• flexibility and balance with flexible working hours and home office options