Account Manager

Role Overview

The Account Manager is responsible for the health, satisfaction, and growth of a dedicated portfolio of existing ACE clients. This role ensures accounts receive proactive, high-touch service through regular business reviews, security audits, project management support, and both in-person and virtual check-ins. The Account Manager also drives account growth by identifying upsell opportunities, confirming clients are leveraging their technology effectively, aligning on future roadmap plans, and ensuring clients are fully aware of the breadth of solutions ACE offers.

What You Will Do

The Account Manager will conduct in-person meetings, site visits, and virtual check-ins to stay closely connected to client needs, ensure timely resolution of client concerns and escalations, lead regular business reviews and periodic security audits, oversee client-facing projects and technology rollouts, and identify and pursue upsell, cross-sell, and renewal opportunities.

Why It Might Be a Fit

The ideal Account Manager has excellent communication skills, executive presence, and the ability to build lasting client trust. The role requires strong relationship-building, problem-solving, and organizational skills, with the ability to manage multiple accounts and competing priorities simultaneously.

Requirements

• Bachelor’s degree in Business, Technology, Communications, or a related field (or equivalent experience)
• 2–5 years of experience in account management, client success, or a client-facing role, ideally within an MSP, technology, or professional services environment
• Excellent communication, presentation, and interpersonal skills, with strong executive presence
• General familiarity with managed IT, cybersecurity, and overall technology solutions at a conceptual level
• Strong relationship-building, problem-solving, and organizational skills
• Ability to manage multiple accounts and competing priorities simultaneously
• Experience using CRM platforms such as HubSpot or similar systems
• Willingness and ability to travel locally for in-person client meetings and site visits

Benefits

• Performance-based commission plan
• Targeted base compensation for this role is $70,000-$80,000