Account Manager

Role Overview

The Account Manager is responsible for the health, satisfaction, and growth of a dedicated portfolio of existing ACE clients. This role ensures accounts receive proactive, high-touch service through regular business reviews, security audits, project management support, and both in-person and virtual check-ins. The Account Manager also drives account growth by identifying upsell opportunities, confirming clients are leveraging their technology effectively, aligning on future roadmap plans, and ensuring clients are fully aware of the breadth of solutions ACE offers.

What You Will Do

The Account Manager will conduct in-person meetings, site visits, and virtual check-ins to stay closely connected to client needs. They will ensure timely resolution of client concerns and escalations, coordinating with internal teams as needed. The Account Manager will also lead regular business reviews and periodic security audits to evaluate account health, risk posture, and performance against goals.

Why It Might Be a Fit

The ideal Account Manager has strong communication skills, executive presence, and the ability to build lasting client trust. They should have a general familiarity with managed IT and cybersecurity concepts and be able to manage multiple accounts and competing priorities simultaneously.

Requirements

• Bachelor’s degree in Business, Technology, Communications, or a related field (or equivalent experience)
• 2–5 years of experience in account management, client success, or a client-facing role, ideally within an MSP, technology, or professional services environment
• Excellent communication, presentation, and interpersonal skills, with strong executive presence
• General familiarity with managed IT, cybersecurity, and overall technology solutions at a conceptual level
• Strong relationship-building, problem-solving, and organizational skills
• Ability to manage multiple accounts and competing priorities simultaneously
• Experience using CRM platforms such as HubSpot or similar systems
• Willingness and ability to travel locally for in-person client meetings and site visits

Benefits

• Targeted base compensation for this role is $70,000-$80,000 with a performance-based commission plan