Manager, Sales Operations & Order Administration

Role Overview

The Manager, Sales Operations & Order Administration, is a critical role at the intersection of our commercial, supply chain, and finance organizations. You will own the end-to-end order-to-cash process from CRM hygiene and pipeline forecasting through customer order entry, fulfillment coordination, downstream logistics execution, and post-shipment invoicing handoff.

What You Will Do

Key responsibilities include owning the full Salesforce instance, driving the weekly, monthly, and quarterly forecast process, building commercial KPIs, and maintaining working knowledge of outbound logistics.

Why It Might Be a Fit

This is a player-coach role for a hands-on operator who is energized by ambiguity, comfortable in a fast-moving manufacturing startup environment, and ready to build something durable.

Requirements

• Master’s degree in a relevant field (e.g., business, operations, materials science, mechanical engineering, electrical engineering, and chemical engineering)
• 5+ years of experience in a relevant field
• Deep, hands-on Salesforce expertise (admin-level fluency required)
• Strong command of forecasting methodology, pipeline analytics, and commercial KPIs
• Advanced Excel / Google Sheets and comfort with BI tools
• Track record of building processes and SOPs from scratch, not just operating mature ones
• Excellent written and verbal communication; able to work cleanly across executive, technical, and customer-facing audiences
• Working understanding of downstream supply chain and logistics execution (freight, carriers, shipment documentation) as it intersects with order fulfillment

Benefits

• Tier-based bonus
• Equity
• Healthcare
• Dental
• Vision
• Corporate discounts
• Paid holidays
• PTO and sick time
• 401K
• Employee relocation plan (if applicable)