Customer Success Manager

Role Overview

The Customer Success Manager is on the front line with clients, handling requests, accompanying them daily, and ensuring they stay and recommend the company. The role involves managing, qualifying, and prioritizing client requests, accompanying clients in using services, and resolving administrative and technical problems.

What You Will Do

The main responsibilities include managing and prioritizing 30 to 50 client requests per day, accompanying clients in the use of services, resolving administrative and technical problems, and ensuring personalized follow-up to maximize satisfaction and loyalty.

Why It Might Be a Fit

The ideal candidate has 1 to 2 years of experience in client relations or Customer Success, is comfortable with client support tools, and has experience with AI to gain efficiency. The candidate should be organized, autonomous, reactive, and solution-oriented.

Requirements

• 1 to 2 years of experience in client relations or Customer Success
• Experience working in a startup, SaaS, or online services
• Excellent written and oral expression in French (English is a plus)
• Comfortable with client support tools (Zendesk, Intercom, Aircall, Notion, CRM)
• Experience with AI to gain efficiency

Benefits

• CDI, full-time (39h)
• Remuneration according to profile and experience
• Start date as soon as possible