Administration and Customer Success Manager

Role Overview

The Administration and Customer Success Manager will be responsible for administration and customer success tasks, including preparation of sales files, management of returns and customer complaints, and autonomous management of specific cases. The role requires a high level of autonomy, versatility, and persuasiveness. The manager will be in direct contact with the client and must demonstrate professionalism.

What You Will Do

The main day-to-day responsibilities will include preparation of sales files, management of returns and customer complaints, multi-channel responses, and autonomous management of specific cases. The manager will also be responsible for attracting sales partners, training and onboarding them, and responding to their requests.

Why It Might Be a Fit

The ideal candidate will have a perfect mastery of French, a high level of autonomy, versatility, and persuasiveness. The role requires a strong ability to work independently and make decisions with minimal supervision.

Requirements

• Perfect mastery of French (spoken, written, read)
• Sought studies
• High level of autonomy
• Versatility
• Persuasiveness

Benefits

• Fixed salary among the highest on the market
• Additional commissions with qualitative and quantitative objectives
• +10% salary increase every 6 months
• Complementary health insurance (100% reimbursement for spouse and children)
• Additional pension
• Return shuttle in the evening
• Telecommuting accepted (100% or partial, you choose)