Director of Revenue Operations

Role Overview

As Director, Revenue Operations, you’ll be responsible for the strategic and operational backbone of Macmillan Learning’s Sales and Customer Success organization across Higher Education and High School. You’ll work with Sales and Customer Success leaders to set targets for their teams, so the data and processes behind their work are reliable. AI and automation are central to this role, and you’ll bring a clear point of view on where they can meaningfully change how the revenue organization works.

What You Will Do

You’ll define and own the reporting framework, KPI dashboards, and analytics for Sales and Customer Success performance. You’ll own the data, tools, and infrastructure behind revenue forecasting, including pipeline visibility, forecast modeling, and reporting. You’ll set and own data quality and governance standards across CRM and revenue systems to support accurate reporting and forecasting.

Why It Might Be a Fit

You’ll partner with Product and Technology to define the systems and automation the business needs, and hold those partners accountable for delivering solutions. You’ll evaluate tools and platforms with a clear lens on ROI and fit, and own strategy and evaluation for core Revenue Operations tools such as Groove and Sales Elevate.

Requirements

• 8-10+ years in revenue operations, sales operations, or a related analytical or operational role, preferably in EdTech, publishing, or SaaS
• A college degree or equivalent professional experience
• A track record of leading complex cross-functional programs that span Sales, Customer Success, and Technology
• Demonstrated experience applying AI and automation to modernize revenue operations, including driving adoption rather than only familiarity with the tools
• Expertise in Salesforce.com and data-driven business process improvement, including forecasting, KPI reporting, and territory-planning infrastructure
• Proven ability to define business outcomes, lead automation efforts, and scale operational programs
• Excellent leadership, communication, and stakeholder influence skills
• Comfort leading through ambiguity and driving alignment across multiple priorities

Benefits

• Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits
• Company bonus plan
• Medical insurance (HSA Qualified, EPO, and PPO plan options)
• HSA + Employer Contribution
• Vision insurance
• Dental insurance
• Contributions to your 401(k) retirement account through Fidelity (US) / Registered Retirement Savings Plan (Canada)
• Paid time off, sick time, floating holidays, and paid holidays
• Employee Assistance Program
• Education Assistance Program
• Commuter Assistance (for those in qualified circumstances)
• 100% employer-paid life and AD&D insurance
• Mental health support through Headspace

Tagged as: Data Analysis, Forecasting, Salesforce