Role Overview
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for our customers. You’ll prioritize customer satisfaction by actively engaging with shoppers across all touchpoints – both in-store and online – and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product recommendations and leverage digital tools to enhance the customer journey.
What You Will Do
You’ll work across different departments daily, often transitioning between multiple areas throughout the day. You’ll also play a key part in client relationship building through outreach tools like My Client and social media. Your collaborative approach with peers, store leaders, and brand partners will help identify opportunities, resolve challenges, and elevate the overall customer experience.
Why It Might Be a Fit
A positive, can-do attitude, strong communication skills, and a passion for delivering high-caliber service will be key to your success in this role. You’ll work in a dynamic, inclusive environment with competitive pay and benefits, and enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- At least 2 years of selling or customer experience preferred
Benefits
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Paid time off
- Eight paid holidays
- 401(k) match
- Comprehensive health and wellness coverage
To apply for this job please visit ebwh.fa.us2.oraclecloud.com.
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