Commercial Operations & CRM Manager

Role Overview

As Commercial Operations Manager, you will help make our international Sales organisation more structured, scalable and data-driven. You will work closely with our global Sales teams to improve sales processes, pipeline management, forecasting and reporting.

What You Will Do

Your responsibilities will include supporting international Sales teams, implementing and improving Salesforce processes, ensuring consistent management and tracking of leads and opportunities, and building and maintaining Salesforce reports and dashboards.

Why It Might Be a Fit

We are looking for a hands-on contact for Sales teams on Salesforce processes, reporting and operational sales-related questions. You should have several years of experience in Sales Operations, Sales Excellence, Commercial Operations or CRM within an international B2B environment.

Requirements

• Several years of experience in Sales Operations, Sales Excellence, Commercial Operations or CRM within an international B2B environment
• Strong hands-on experience with Salesforce, particularly opportunity management, pipeline tracking, reporting, dashboards and workflows
• Solid understanding of B2B sales processes, from lead qualification and opportunity management to deal closure and customer development
• Strong commercial understanding and the ability to translate sales requirements into practical CRM solutions
• Experience supporting international Sales teams and working closely with Sales Managers and Sales Directors
• Strong analytical skills and the ability to identify inconsistencies, understand commercial performance and turn findings into concrete actions
• Practical experience with sales forecasting, pipeline management and CRM data quality
• Ability to work independently, prioritise operational needs and follow through on implementation
• Structured, proactive and hands-on working style with a strong service orientation towards Sales teams
• Comfortable working across functions and international markets
• Excellent written and spoken English – German is a plus
• Experience in MedTech, diagnostics, Life Sciences or SaaS environments is an advantage

Benefits

• Permanent, full-time position based in Vienna
• International role in a fast-growing Health Tech company
• Opportunity to actively improve how our international Sales organisation operates and uses Salesforce
• Direct collaboration with international Sales teams and Commercial leadership
• Role combining commercial understanding, analytical thinking and hands-on operational execution
• Environment where you are encouraged to contribute, challenge existing ways of working and turn ideas into action
• Team that values clear communication, direct feedback, collaboration and a pragmatic approach to getting things done