Customer Experience Consultant

Role Overview

Join a collaborative team where customer experience is at the heart of everything we do. You’ll play a key role in supporting our most important clients, helping them navigate their logistics needs with clarity, confidence, and consistency.

What You Will Do

As a Customer Experience Consultant, you will be the primary point of contact for clients—ensuring their day-to-day logistics activities run smoothly and meet their expectations. You will focus on understanding each customer’s business, supporting their operational needs, and delivering a consistent, high-quality service experience.

Why It Might Be a Fit

You are someone who enjoys working closely with customers and takes pride in delivering excellent service. You are structured, proactive, and able to keep track of multiple tasks while maintaining a clear overview.

Requirements

• Have experience in a customer-facing role, preferably within logistics, supply chain, or a related field
• Possess strong communication skills and the ability to build professional relationships with customers and colleagues
• Demonstrate a proactive and solution-oriented mindset
• Show an interest in optimizing processes and improving service delivery
• Have pharma or cold chain experience (strongly preferred)
• Are fluent in English and Danish, both written and spoken