Customer Experience Consultant

Role Overview

Join our team as a Customer Experience Consultant in Valencia, Spain. We’re passionate about delivering exceptional customer experiences and creating seamless logistics solutions worldwide.

What You Will Do

Manage and monitor the end-to-end shipment process, coordinate with stakeholders, deliver added value to customers, and resolve queries in a timely and professional manner.

Why It Might Be a Fit

We’re looking for a customer-focused professional with a high-energy mindset, excellent communication skills, and a passion for customer service excellence.

Requirements

• 2+ years of experience in logistics, supply chain, project logistics or related fields
• Fluency in both Spanish and English
• Excellent communication skills and confidence when coordinating with multiple stakeholders
• Strong stakeholder management and relationship-building skills
• A passion for customer service excellence and customer centricity
• Results-oriented mindset
• Strong organizational skills and the ability to perform under pressure
• A team-player attitude with a collaborative approach to achieving business goals
• Good understanding of operational processes
• Ability to drive issues to resolution with a strong sense of urgency and persistence
• Positive, proactive, and solution-oriented attitude

Benefits

• Competitive benefits
• Innovative learning and development programs
• Culture that celebrates collaboration, performance, and growth