Customer Experience Team Leader

Role Overview

The Customer Experience Team Leader will deliver a customer satisfaction solution, identifying operational and financial process improvements to meet or exceed Key Customer Experience Index (KCXI) and Customer Satisfaction and Loyalty Survey (CSLS).

What You Will Do

Key responsibilities include creating customer loyalty, driving productivity improvements, improving profitability, and identifying cross sell/up sell opportunities. The role also involves ensuring client SOPs are updated, identifying scope creep, and proposing customer experience improvements.

Why It Might Be a Fit

The ideal candidate will have a minimum of 3 years’ professional working experience at a similar customer-facing position in Logistics and Supply Chain Management, with strong knowledge of logistics and supply chain, and leadership experience.

Requirements

• Minimum 03 years’ professional working experience at similar customer-facing position(s) in Logistics and Supply Chain Management
• Strong knowledge of logistics and supply chain including but not limited to Customer Service, Shipping Line, Transportation, etc.
• Leadership experience is a plus
• Direct experience at export role(s) in 3PL is a big plus
• Language Proficiency: Native Khmer level, Fluent English level
• Alignment with Maersk’s values and track record of success in a high-paced environment
• Ambition and drive to excel together with others
• An international mind-set and inclusive behaviour with ardent desire to pursue a long-term career in transport and logistics
• Good at Microsoft office (Excel, Word, PowerPoint) usage
• Customer-facing and interaction skills with high-level of customer orientation
• Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration
• Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural environment
• Good influencing skills and Stakeholder management skills
• Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition
• Well-organized when working under pressure
• Proactive and exhibits excellent problem-solving capabilities

Tagged as: Excel