Export Customer Experience Agent

Role Overview

The Export Customer Experience Agent owns/manages the customer experience of his/her customers, proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures.

What You Will Do

Act as an advocate for the customers, build strong relationships with customers, and gain an understanding of their business, service needs, drivers, and desires.

Why It Might Be a Fit

The ideal candidate is an energetic talent with at least 01-03 years of experience in Supply Chain Management/Operation Management/Customer Experience or similar roles in the freight forwarding and logistics industries.

Requirements

• At least 01-03 years of experience in Supply Chain Management/Operation Management/Customer Experience or similar roles in the freight forwarding and logistics industries.
• A bachelor’s Degree, majoring in Logistics and Supply Chain Management, is preferable
• Native Vietnamese, Professional English level
• Customer-centricity mindset with a continuous improvement approach
• Excellent interpersonal and communication skills and analytical skills
• Energetic, Well-organized, Self-Initiated/Self-driven and good coordination skills
• Good analytical and problem-solving skills – the ability to look beyond the obvious and identify creative solutions