Lead Logistics Customer Experience & Operations Specialist

Role Overview

The role is responsible for supporting day-to-day customer experience and administrative operations by executing standardized customer-facing, technical, administrative, and operational activities accurately and efficiently.

What You Will Do

Manage customer experience activities, handle customer queries, support customer onboarding, and execute standardized administrative, technical, and operational activities.

Why It Might Be a Fit

The ideal candidate will have 2-5 years of experience in customer experience, customer service, administration, operations, or a related discipline, with a basic understanding of customer service and administrative processes.

Requirements

• Between 2 – 5 years experience
• Graduate with relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related discipline
• Basic understanding of customer service and administrative processes
• Knowledge of standardized work routines, procedures, and operational methods
• Good attention to detail with the ability to execute tasks accurately
• Ability to work within defined guidelines and manage routine activities independently
• Good communication and interpersonal skills
• Ability to identify issues and escalate non-routine matters appropriately
• Willingness to learn and develop job-specific technical and operational knowledge
• Basic proficiency in MS Office applications, particularly Excel

Benefits

• Impact: Be part of a team that directly contributes to global accounting
• Opportunity: Unlock professional and personal growth through diverse career pathways
• Innovation: Work with a team that embraces technology and continuous improvement
• Global Exposure: Collaborate across geographies and cultures