Role Overview
The role is responsible for delivering agreed SLAs and KPIs, improving customer experience, driving operational excellence, and building a highly engaged and capable team.
What You Will Do
Lead and coach a Customer Experience team to deliver high-quality service and customer outcomes, manage day-to-day customer service operations, and drive employee engagement.
Why It Might Be a Fit
The ideal candidate will have a customer-centric, result-oriented, and continuous-improvement mindset, with strong communication and stakeholder management skills, and experience working in a global and multicultural environment.
Requirements
- Graduate with relevant Customer Experience/Customer Service experience
- Minimum 3 years of Team Handling experience in an International Calling BPO environment
- Prior hands-on call-taking/voice customer service experience is mandatory
- Previous Team Leader/SME experience with responsibility for coaching and performance management preferred
To apply for this job please visit maersk.wd3.myworkdayjobs.com.
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