Ocean Customer Experience Team Lead – US

Role Overview

Lead a team of Customer Experience Associates supporting Ocean customers in the US market through email and chat channels, driving operational excellence, customer satisfaction, and employee engagement.

What You Will Do

Manage a team of 12-20 customer experience associates, conduct regular team huddles, coaching sessions, and performance reviews, and ensure achievement of key service delivery metrics and customer commitments.

Why It Might Be a Fit

The ideal candidate will have excellent communication, customer handling, and stakeholder management skills, with a strong background in an International BPO / Customer Experience environment, and be comfortable working in a fast-paced, customer-centric environment.

Requirements

• Minimum 10 years of overall professional experience
• Strong background in an International BPO / Customer Experience environment
• Prior experience in handling international customers and global processes
• Excellent communication, customer handling, and stakeholder management skills
• Comfortable working in a fast-paced, customer-centric environment