Role Overview
The SWE Ocean Customer Experience Manager is responsible for all customer-facing activities and providing a consistently high-quality experience for new and existing customers in a small/medium size cluster. The role requires strong leadership experience in Customer Service, relevant experience in Shipping, Supply Chain, Logistics, or BPO operations, and excellent English communication skills.
What You Will Do
Key responsibilities include ensuring consistent delivery in line with the brand, contributing to Commercial Pipeline Management, driving and building strong relationships with customers, and delivering agreed sales targets based on quote follow-up and assigned internal sales customers.
Why It Might Be a Fit
The ideal candidate will have at least 5 years of strong leadership experience in Customer Service, relevant experience in Shipping, Supply Chain, Logistics, or BPO operations, and excellent English communication skills.
Requirements
- At least 5 years of strong leadership experience in Customer Service
- Relevant experience in Shipping, Supply Chain, Logistics, or BPO operations
- Performance and Change Management skills
- Talent Building skills
- Excellent English communication skills both in written and verbal
- Bachelor’s Degree graduate
Benefits
- Support for career development
- Opportunity to work in a multinational, Global 500 company
- Chance to develop professional skills in a global environment
To apply for this job please visit maersk.wd3.myworkdayjobs.com.
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