Customer Success Operations Analyst

Role Overview

The ideal candidate will possess deep expertise in business processes across the customer lifecycle and strong analytical skills with the ability to influence decision-making. The role will support the design, documentation, optimization, and continuous improvement of Customer Success processes and operations.

What You Will Do

Responsibilities include helping design and implement improvements to streamline operations, maintaining process documentation, supporting the development of core CS business processes, and assisting in evaluating new tools and implementing and adopting them.

Why It Might Be a Fit

The ideal candidate will be a collaborative, data-driven, and creative problem-solver who loves diving into the details and has strong business acumen and interpersonal skills.

Requirements

• 1-3 years experience in a business analytical role, ideally in Business Operations/Sales Operations/Customer Success Operations
• Strong business acumen and interpersonal skills
• Familiarity with Customer Success operations, KPIs, and processes
• 1+ years Salesforce experience (required)
• Superb Excel skills
• Highly analytical and data driven
• Strong project management skills; organized, collaborative, and effective problem solver
• Proactive, resourceful, and adaptable; someone who thrives in an autonomous and continuously evolving work environment