Sales Operations Manager

Manatal is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. The Sales Operations Manager will lead the sales operations efforts for the customer success team, develop dashboards and reports, and work cross-functionally to develop new strategies and processes. The ideal candidate has experience managing complex projects, excels at reporting and analytics, and has a strategic vision for sales processes.

Requirements

• Lead the Sales Operations efforts for our customer success team
• Work cross-functionally with other departments to develop/implement new strategies, training programs, and processes
• Develop dashboards, tools, and reports to evaluate performance baselines and targets
• Perform ad-hoc analyses across multiple data sets and tools
• Provide weekly, monthly, and quarterly reporting and metrics to sales leadership
• Manage timelines, resources, budgets, and risks to ensure projects are delivered on time and within scope and budget
• Develop and maintain project documentation
• Partner and influence numerous cross-functional stakeholders
• Ensure comprehensive planning for systems changes and associated readiness for the Customer Success department
• Actively participate in business requirement review and refinement for all sales tools
• Plan, lead, and execute sales initiatives
• Drive operational excellence and rigor of current processes
• Work with management to ensure comprehensive process documentation
• Design and lead the implementation and standardization of customer success processes

Benefits

• Attractive medical healthcare plan
• Personal development allowance
• 2 weeks of work from anywhere per year
• Regular fun team-building activities
• Company trip