Role Overview
The Senior AI Automation & Zendesk Specialist will design, build, and maintain automation solutions to scale operations and decrease manual processes. The ideal candidate will improve the quality and performance of the Patient Experience Team by transforming manual processes into automated workflows.
What You Will Do
The role involves process mapping and optimization, workflow development, AI integration, testing and quality assurance, and training and governance.
Why It Might Be a Fit
The company is looking for a candidate who can handle periods of breakneck scaling and moments of chaos, and who can deliver practical solutions despite ambiguity.
Requirements
- Automation experience in building and deploying intelligent workflow automations using n8n, Zapier, or Make (n8n strongly preferred)
- AI fluency with AI-assisted development and LLM APIs
- Deep knowledge of the full Zendesk stack
Benefits
- Salary of R35,000 (ZAR) p.m.
- Fully remote role
- Meaningful growth opportunities as the company scales
To apply for this job please visit linkedin.com.
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