Customer & Market Insights Manager, Asia

Role Overview

The Customer & Market Insights Manager will manage research projects, coordinate monthly transactional Net Promoter Score reporting, and analyze customer feedback to provide actionable recommendations to business stakeholders.

What You Will Do

The successful candidate will deliver research on customer needs and attitudes, identify patterns and unmet customer needs, and provide evidence-based findings to support stakeholder decision-making.

Why It Might Be a Fit

This role requires a hands-on approach, strong analytical and numerical skills, and the ability to work independently while collaborating across functions and markets.

Requirements

• At least 5 years of relevant experience in customer or market research, customer insights and NPS
• Degree in Marketing, Business, Statistics, Psychology, Social Sciences or a related discipline, or equivalent relevant professional experience
• Strong practical knowledge of qualitative and quantitative research, including research design, questionnaire development, sampling, data quality and interpretation of findings
• Strong analytical and numerical skills, including an understanding of weighting, sample-size limitations, statistical significance and the difference between correlation and causation