Role Overview
As a Customer Success Manager, you will own an established book of customers and ensure every one of them feels looked after. You will run the renewals, business reviews, and escalations, and work closely with our Operations and Customer Support teams.
What You Will Do
Keep every customer, take full ownership of the book, and run business reviews that matter. You will also diagnose the cause of stalled requests and bring in Operations or our data team only for what genuinely needs them.
Why It Might Be a Fit
You will be a good fit if you have owned a named B2B customer book with real retention or renewal accountability, and you can troubleshoot hands-on. Bonus points if you have experience working with law firms, insurers, or healthcare providers.
Requirements
- owned a named B2B customer book with real retention or renewal accountability
- troubleshoot hands-on
- handled sensitive personal or health information under a formal privacy regime
- write clearly to sophisticated customers
- experience working across more than one product
Benefits
- amazing culture
- excellent visibility, growth, and personal development potential
- highly competitive compensation and benefits
- opportunity to have an outsized impact at an early-stage technology company
To apply for this job please visit jobs.lever.co.
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