Customer Operations Specialist B2B Hospitality

Role Overview

The Customer Operations Specialist B2B Hospitality will implement and continuously improve the operational processes that support our Hospitality partners and commercial team. They will maintain partner, product, pricing, and assortment data across Salesforce, the B2B portal, and our new ERP system.

What You Will Do

The role involves maintaining data and improving processes, coordinating partner operations, and improving commerce operations. The specialist will work closely with Account Management, Supply Chain, Finance, BT, Marketing, and external service providers.

Why It Might Be a Fit

The ideal candidate is proactive, structured, and service-minded, with a practical approach to solving problems. They should have at least three years of relevant experience in customer operations, sales operations, master data, order management, or a comparable B2B role.

Requirements

• At least three years of relevant experience in customer operations, sales operations, master data, order management or a comparable B2B role.
• A bachelor’s degree or equivalent working and thinking level, preferably in Business Administration, Supply Chain Management, Commercial Economics or Operations.
• A good understanding of order-to-cash processes, including fulfilment, invoicing, returns and credits.
• Experience working with CRM, ERP and B2B ordering systems.
• Experience with Salesforce and master data management is strongly preferred.
• Experience improving operational processes, systems or data quality.
• Confidence working with operational data, dashboards and performance indicators.
• The ability to manage multiple priorities and collaborate with commercial, operational and financial teams.
• Fluency in Dutch and English, both spoken and written.
• Experience in hospitality, premium consumer goods, beauty, lifestyle or FMCG is preferred.
• An affinity with hospitality, premium brands, sustainability and the social mission of Marie-Stella-Maris.

Benefits

• 25 vacation days based on a full-time contract, plus your birthday off
• Two additional days for social responsibility
• The opportunity to go on a workcation
• A pension contribution
• 20% discount on Marie-Stella-Maris products and Refill at the office and in our boutiques
• A healthy lunch at the office
• An iPhone and laptop

Tagged as: Salesforce