Role Overview
As a Customer Success Manager, you will be responsible for the commercial and operational success of customers in your portfolio, ensuring the effective adoption of Market Pay solutions and contributing to customer satisfaction, retention, and commercial growth.
What You Will Do
Define and execute the Customer Success strategy for each account, oversee technical onboarding, assess and understand clients’ technical needs, and develop and follow through on technical action plans.
Why It Might Be a Fit
You will play a central role in the customer relationship, guiding clients through the full lifecycle from onboarding to solution optimization, and ensuring customers achieve maximum value from our products, both technically and strategically.
Requirements
- Hands-on experience with technologies involved in software implementation (APIs, integration flows, data management, security…)
- Familiarity with project and ticketing tools (Jira, Confluence, etc.)
- Ability to analyze data and monitor KPIs related to solution performance and adoption
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Strong customer service mindset and ability to manage strategic accounts while building long-term trust
- Solid customer relationship management skills with a focus on satisfaction, retention, and value creation
Benefits
- Happy@Work and Tech@Work certified culture
- Proud recipients of the Ecovadis Silver Medal for CSR initiatives
To apply for this job please visit careers.market-pay.com.
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