Head of Customer Success & Activation

Role Overview

The Head of Customer Success & Activation will build and lead a dedicated Customer Success function, ensuring that every M&D client moves successfully from contract signature to full business activation, reaching 100% of its monthly net sales plan.

What You Will Do

The role involves leading the Customer Success Managers across six regions, coordinating the activation journey, driving cross-functional collaboration, structuring and developing Customer Success, and contributing to the growth of the existing client base.

Why It Might Be a Fit

The ideal candidate is an experienced, commercially minded leader who knows how to build teams, structure processes, and drive measurable client outcomes in an international B2B environment.

Requirements

• At least 8 years of experience in Customer Success, Account Management or Client Onboarding in a B2B environment.
• At least 3 years of experience leading teams across multiple countries or regions.
• Proven experience building or transforming a Customer Success organisation with measurable commercial objectives (activation, transaction volume, revenue retention or similar).
• Strong experience coordinating cross-functional teams, including Implementation, Support, Product and Sales, without necessarily having direct management responsibility.
• Solid operational and analytical skills, with experience managing performance through CRM tools, dashboards and regular business reviews.
• Experience managing enterprise clients, complex implementations and multi-site rollouts.
• Fluent English.

Benefits

• Competitive salary package, including a variable component linked to activation performance.
• Hybrid working: up to 3 days remote per week.
• Mobility allowance.
• Culture vouchers.
• Childcare support.
• CESU vouchers.
• Public transport reimbursement.
• Works Council (CSE) benefits.
• Team-building events and regular social gatherings.

Tagged as: Data Analysis