Senior Channel Manager – Customer Relations & AI Operations

Role Overview

This role sits within the Customer Service function in the Amsterdam office, where cross-functional teams design, develop, and scale products for the Benelux marketplaces. The Senior Channel Manager will manage the outsourcing partners and contact centres that support Marktplaats and 2dehands/2ememain users every day, and use AI to do that faster and better.

What You Will Do

Own tactical and operational relationships with vendors, outsourcing partners, and internal stakeholders. Lead operational governance, business reviews, and escalation handling. Drive performance against SLAs, CSAT, productivity, cost, and quality targets.

Why It Might Be a Fit

The ideal candidate is fluent in Dutch, has 5+ years of experience in customer operations, channel or vendor management, and is comfortable with partners and stakeholders at every level.

Requirements

• Fluent in Dutch (C1+)
• 5+ years of experience in customer operations, channel or vendor management
• Hands-on approach
• Ability to use AI in daily work
• Comfortable with partners and stakeholders at every level