Role Overview
The Customer Operations Lead ensures the Service Delivery Model comes to life at the customer level by driving disciplined, end-to-end ownership, diagnostic excellence, and proactive service execution for assigned accounts.
What You Will Do
This role creates value by translating customer context, demand patterns, and service signals into coordinated, cross-functional action—reducing customer effort, preventing repeat issues, and improving first-time resolution.
Why It Might Be a Fit
The ideal candidate will have strong customer-facing leadership and relationship management skills, systems thinking and end-to-end ownership mindset, diagnostic and problem-solving capability, and data-driven decision-making and insight generation skills.
Requirements
- Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience)
- 5–8+ years of experience in customer operations, technical support, or service delivery roles
- Experience working with complex customer accounts and cross-functional teams
- Strong understanding of service operations and contact center environments, diagnostic troubleshooting processes, and field service and dispatch dynamics
Benefits
- Medical, Dental, Vision, and Prescription Drug insurance plans
- Tax advantaged spending accounts for health and dependent care expenses
- Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
- Generous paid time off for personal use, holidays, and parental leave
- Company-sponsored life insurance
- 401(k) with fully vested company match
- Financial and retirement advising
To apply for this job please visit linkedin.com.
Follow us on social media