Executive Customer Success Manager – Australia (Remote)

Role Overview

The Executive Customer Success Manager will manage and grow relationships with Maropost’s highest-value enterprise customers, driving retention, revenue growth, and long-term value.

What You Will Do

The role involves owning and developing a portfolio of strategic and enterprise accounts, building trusted relationships with C-suite executives, and driving cross-selling, upselling, and product expansion opportunities.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Success, Strategic Account Management, or Enterprise Account Management, with a proven track record of managing enterprise accounts, retaining customers, and growing revenue.

Requirements

• 5+ years’ experience in Customer Success, Strategic Account Management, or Enterprise Account Management
• Proven track record managing enterprise accounts, retaining customers, and growing revenue
• Experience engaging senior executives and managing complex commercial relationships
• Strong understanding of SaaS, recurring revenue, and account management
• Ecommerce, retail technology, or enterprise SaaS experience highly desirable

Benefits

• Competitive base salary plus performance-based commission
• Collaborative, high-performing team culture
• Opportunity to develop your career within a growing global SaaS technology business