Lead Member of Technical Staff – AI Operations Platform Engineer

Role Overview

As a Lead Member of Technical Staff on the Residential Gateway Operations Engineering team, you will help shape the future of broadband service assurance for one of the world’s largest telecommunications networks. You’ll work at the intersection of software engineering, distributed systems, cloud-scale analytics, and AI-powered operations to improve broadband customer experience while driving operational efficiency at scale.

What You Will Do

Design and develop software platforms that ingest, analyze, and act on telemetry from millions of residential broadband devices. Build AI-enabled applications and operational workflows utilizing LLMs, agents, and machine intelligence to improve troubleshooting, analysis, and decision-making.

Why It Might Be a Fit

Strong software engineering and systems engineering experience building large-scale, distributed applications and platforms. Proficiency in Python and modern software development practices, including APIs, data pipelines, testing, CI/CD, and cloud-native development.

Requirements

• Strong software engineering and systems engineering experience building large-scale, distributed applications and platforms
• Proficiency in Python and modern software development practices, including APIs, data pipelines, testing, CI/CD, and cloud-native development
• Experience designing and implementing scalable automation solutions for operational or customer-facing environments
• Experience developing applications that leverage AI technologies, including large language models (LLMs), agents, retrieval systems, or related AI frameworks
• Strong understanding of system architecture, observability, telemetry collection, event processing, and operational monitoring
• Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Data Science, or a related STEM discipline

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Paid Caregiver Leave
• Adoption Reimbursement
• Disability Benefits
• Life and Accidental Death Insurance
• Supplemental benefit programs
• Employee Assistance Programs
• Extensive employee wellness programs
• Employee discounts

Tagged as: Python