Role Overview
As a Senior CRM Data Analyst at Massive Rocket, you’ll be the single, hands-on owner of analytics for your client accounts. You’ll take a request from the client’s first message all the way to a readout without supervision, and your insights, outcomes reporting and strategic perspective will be something both our CRM team and our clients can trust.
What You Will Do
Own the analytics workstream on your accounts, run request intake and prioritisation within the agreed hours, act as the client’s go-to contact for data questions, write production-quality SQL in the client’s warehouse, and develop the transformation logic behind your analysis.
Why It Might Be a Fit
Production-quality SQL in Snowflake or another cloud warehouse, experience building dashboards and reporting in a BI tool, experience with a product or digital analytics tool, hands-on cohort and behavioural analysis on customer, transaction or loyalty data, and a strong grasp of data quality, validation and governance.
Requirements
- Production-quality SQL in Snowflake or another cloud warehouse
- Experience building dashboards and reporting in a BI tool such as Power BI or Tableau
- Experience with a product or digital analytics tool (Amplitude, GA4, Mixpanel)
- Hands-on cohort and behavioural analysis on customer, transaction or loyalty data
- A strong grasp of data quality, validation and governance
- Experimentation and statistics in Python or R, including test design, sample size, significance and incremental uplift
- Experience building or using a propensity or segmentation model
- CRM, loyalty or customer analytics experience, with the commercial sense to challenge a flawed question
- Clear client-facing English, with the ability to explain findings to non-technical audiences in writing and in person
Benefits
- Flexible working hours
- A dynamic and supportive team environment
To apply for this job please visit jobs.lever.co.
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