Senior Specialist, Customer Success Operations and Enablement

Role Overview

The Senior Specialist, Customer Success Operations and Enablement will support the development of tools, processes, and insights that enable our teams to deliver consistent, high-impact customer experiences. The role will focus on supporting best-in-class go to market readiness for our CS teams within the region.

What You Will Do

Responsibilities will include collaborating with Product teams to identify products in scope of Customer Success, participating in the Product launch process, preparing the Product launch, enabling CSMs and support them through the launch phase, and managing the product feedback channel.

Why It Might Be a Fit

The ideal candidate will have experience performing market analysis, working with Product teams, and enabling teams in a fun and effective way. Passionate about delivering for our customers, the candidate will exhibit and champion a customer-centric mentality.

Requirements

• Experience performing market analysis and collecting feedback from customer engagements
• Experience working with Product teams to accelerate the realization of the value proposition for customers
• Experience enabling teams in a fun and effective way
• Experience designing processes and dashboards with solutions from the customer success space
• Strong analytical skills with experience in visual storytelling
• Strong verbal and written communication skills
• Experience in managing organizational changes, training colleagues, and ensuring adoption of new processes and technologies