Senior Specialist, Product Operations, Services

Role Overview

This role will transform complex portfolio, regional, and customer success insights into actionable growth strategies and executive-level reporting. The focus aligns closely with Security Solutions’ broader emphasis on portfolio optimization, competitive differentiation, Voice of Customer integration, and strategic growth initiatives.

What You Will Do

Lead portfolio overlap, whitespace, adjacency, and greenfield opportunity analyses, develop data-driven recommendations to optimize portfolio performance, and support head office-led portfolio assessments, customer insight reporting, and strategic analysis.

Why It Might Be a Fit

The ideal candidate will have experience in strategy, portfolio management, product management, business intelligence, consulting, analytics, or a related field, with strong analytical and problem-solving skills and the ability to synthesize large, complex datasets into executive-level insights and recommendations.

Requirements

• Experience in strategy, portfolio management, product management, business intelligence, consulting, analytics, or a related field
• Strong analytical and problem-solving skills with the ability to synthesize large, complex datasets into executive-level insights and recommendations
• Demonstrated experience conducting portfolio analyses, growth assessments, customer analytics, market research, or strategic analytical and business planning support activities
• Ability to connect customer, financial, operational, and market data to identify relevant trends, risks, opportunities, and analytical insights for management review
• Exceptional storytelling and communication skills with experience creating executive-ready presentations, dashboards, and strategic narratives
• Strong understanding of SaaS, software, cybersecurity, fraud, identity, risk, or technology-driven solution portfolios
• Experience working across global, regional, and cross-functional teams in matrixed organizations
• Proven ability to communicate effectively with stakeholders and support alignment without direct authority
• Comfort operating in ambiguous environments and translating evolving business needs into structured analytical frameworks
• Experience with business intelligence and visualization tools such as Power BI, Tableau, SQL, Excel, or similar platforms
• Knowledge of customer lifecycle metrics, adoption analytics, retention modeling, and business analysis and market assessment methodologies
• Intellectual curiosity and enthusiasm for emerging technologies, including AI, Agentic AI, Digital Identity, Trust, Risk, and Crypto ecosystems
• Self-starter with strong project management skills and the ability to manage multiple priorities in a fast-paced environment
• Bachelor’s degree required, advanced degree in Business, Economics, Analytics, Engineering, or a related field preferred